Maintenance and Support Agreement

Many times a user can be frustrated by a something that is happening with the computer that is obviously not right. It may be a hardware or software fault but it is not readily obvious to the user. Much time is lost and eventually it will need the attention of a professional to fix it. Why not call us to find the problem for you and save yourself some time. The cost of interrupted business may be more that the cost of the service call anyway.

maintenance

Our maintenance agreements can provide an economical way of addressing all your computer problems and fault location. With a maintenance agreement we may be able to help you over the phone without having to charge you for a visit. In a business environment where you have a few PCs networked to a designated server system, having a Maintenance Agreement will be much useful tool to eliminate may frustration and more importantly would be very cost effective. Give us a call to discuss your IT needs for such an agreement.
Fault location becomes more critical in older computers as they wear out and become obsolete. Many parts are not in stock anymore and are difficult to find. We will advise you of the availability of parts and assess your alternative solutions.

A regular preventative maintenance of a computer and peripherals involves the removal of dust and other debris from the components, cleaning the component and where practical the inside. Checking the cable and connections for wear or looseness, running software that checks the disks and software for possible problems and ineffective use. This includes virus & Spyware checking, deleting unwanted files and software. We have a checklist of items that we go through for this service. Maintenance service becomes more critical with Server system. It will help to identify possible problems before they happen, reduces downtime and much more.

We offer several types of maintenance contracts whereby we will visit you on a regular basis to check for problems and do routine maintenance. In many cases such a maintenance plan can catch problems before they really become big or happen at all.